We regret to inform our friends and valued guests that we are currently facing an unexpected plumbing emergency. A burst pipe has caused some damage, resulting in the need for immediate repairs to ensure the safety and comfort of our guests. As a result, we will be temporarily closing our doors for one week. We will provide you with all the necessary information below and kindly ask for your patience and understanding during this time.

Unforeseen Plumbing Emergency

We understand the inconvenience caused by this unforeseen plumbing emergency. A burst pipe led to some flooding within the premises. This requires us to take immediate action to address the situation and make necessary repairs. Please rest assured that our team is working tirelessly to rectify the issue and restore The Leo House to its optimal condition as quickly as possible. We hope to reopen within one week.

Temporary Closure and Reopening Date

To ensure the safety and wellbeing of our guests, we have made the difficult decision to temporarily close The Leo House for a short period of time. Our anticipated reopening date is next week. We genuinely appreciate your understanding and patience during this time as we diligently work to resolve the issue and provide you with the exceptional experience you deserve.

Relocation Assistance due to Temporary Closure

If you made your reservation through The Leo House directly, please contact us at 212-929-1010 ext. 219 or email [email protected] to relocate. If you made your reservation through a third-party booking site such as Booking.com or Expedia.com, you must contact them directly for relocation assistance. They will guide you through the process of finding suitable alternative accommodations.

Refunds Due to Temporary Closure

We understand that this unexpected situation may have financial implications for you. Rest assured that any money you have paid for your reservation will be refunded by The Leo House. We are dedicated to making this process as seamless as possible, and our team will work promptly to ensure all refunds are processed as quickly as we possibly can.

At The Leo House, the safety, comfort, and satisfaction of our guests have always been our top priorities. While we deeply regret any inconvenience caused by this plumbing issue, we are taking immediate and comprehensive measures to rectify the situation. We appreciate your understanding, support, and loyalty during this challenging time.

We look forward to reopening our doors shortly and welcoming you back to The Leo House with the same renowned hospitality and exceptional service that you have come to expect from us. Should you have any questions or concerns, please do not hesitate to contact our team. We are here to assist you and make this transition as smooth as possible.

Thank you for your understanding and continued support.

Warm regards,

Your Friends at The Leo House