332 West 23rd Street, New York City, NY 10011 | (212) 929-1010 ext 219

Cancellation and Deposit Policy

Cancellation Policy

Cancel Forfeit
15 days or more prior to arrival date   $0.00
14 days or less prior to arrival date $50.00
Less than 48 hours prior to arrival or no-show One night’s deposit

Group Cancellation and Deposit Policy: please call to inquire 212-929-1010 ext. 262

Deposit Policy

Deposit Policy Deposit Required
Nights stay (1 to 2 nights) 100% of one night stay
Any stay more than 3 months or $600 $300 deposit required

FAQ's About Your Stay

  1. When is check-in and check-out? Check-in is at 2:00pm and check-out time is by 11:00am. If you do not check out by 11:00am, you will be charged a fee of $75. We do not allow any late check-outs.
  2. Do you offer complementary breakfast? A hot breakfast buffet is available from 7:00am to 10:00am Monday through Saturday.
  3. Is bicycle storage available for guests? No, we do not have bicycle storage space.
  4. Do you allow smoking in the building? No. There is NO SMOKING in the building. Violators will be subject to a $75 fine and you will be asked to check-out.
  5. Do you accept medicine deliveries at The Leo House? No, we do not accept medicine deliveries. However, there are three pharmacies in close walking distance:  Rite Aid (212) 727-3854, Duane Reade (212) 255-2592, CVS (212) 255-2592.
  6. Is street parking available? During certain hours, street parking is available, but we suggest parking in Quick Park (212) 352-0514.
  7. Are there any renovations going on at The Leo House? In the coming months, The Leo House will be undergoing renovations and improvements to its physical location. We anticipate that this work will be performed during the hours of 7:00am until 5:00pm on weekdays. We ask for your patience. We will endeavor to keep the noise and disruptions to a reasonable minimum and will inform you if any water, electrical, or heating interruptions will be required. While we do not anticipate construction activity over the weekend, scheduling issues may require limited construction work on weekends.