332 West 23rd Street, New York City, NY 10011 | (212) 929-1010 ext 219                        

FAQs – Frequently Asked Questions

FAQ's About Your Stay

  1. When is check-in and check-out? Check-in is at 2:00pm and check-out time is by 11:00am. If you do not check out by 11:00am, you will be charged a fee of $75. We do not allow any late check-outs.
  2. Do you offer complementary breakfast? A hot breakfast buffet is available from 7:00am to 10:00am Monday through Saturday.
  3. Is bicycle storage available for guests? No, we do not have bicycle storage space.
  4. Do you allow smoking in the building? No. There is NO SMOKING in the building. Violators will be subject to a $75 fine and you will be asked to check-out.
  5. Do you accept medicine deliveries at The Leo House? No, we do not accept medicine deliveries. However, there are three pharmacies in close walking distance:  Rite Aid (212) 727-3854, Duane Reade (212) 255-2592, CVS (212) 255-2592.
  6. Is street parking available? During certain hours, street parking is available, but we suggest parking in Quick Park (212) 352-0514.
  7. Do you accept packages for guests? Sorry, but we do not accept packages and any packages delivered to our building must be returned. We offered this service in the past and had to discontinue due to problems and safety concerns. We thank you for understanding.
  8. Do you allow cancellations? Please see our Cancellations & Deposit Policy page for more information.